Big Door Knock

The ‘Big Door Knock’ is LRHA’s new initiative where we visit residents to check in, hear your feedback, and ensure your needs are being met. It’s an opportunity to update your information, discuss any additional support required, and address welfare or safeguarding concerns.

What you can expect

• A team member will contact you to arrange a suitable time and date to visit.
• Updates will also be available on our website, Facebook, and circulated by email.
• The visits will take place over the upcoming summer months; we aim to have the campaign completed by September. Once we have completed our visits we will summarise our findings and share these with you.

What will happen during the visit?

• A Friendly Chat: Our team will visit your home to check in and talk about your experience as part of the LRHA community.
• Gathering Feedback: Your thoughts on LRHA’s services are important to us—tell us what’s going well and what we can improve.
• Comprehensive Guide to Safety & Support: You will receive a copy of LRHA’s detailed support guide.

How to prepare for the visit

• Think about any feedback or concerns you’d like to share. No matter how big or small, they all matter.
• Be ready to update your contact information and household details.
• Consider discussing any welfare or safeguarding issues you’d like us to know about.

What does this mean for you?

• Your Voice Matters: Share your experiences, let us know what’s working well, and tell us what improvements you’d like to see.
• Updating Your Information: We want to ensure we have accurate and up-to-date details about you and your household, helping us provide better services and responses.
• Support & Solutions: Whether it’s addressing maintenance issues, tenancy queries, or housing-related challenges, we’re here to listen and assist.
• Welfare & Safeguarding: We take your wellbeing seriously. The ‘Big Door Knock’ is an opportunity to discuss any concerns about safety, mental health, or other welfare needs, and connect you to appropriate support.

Why participate?

Your feedback helps shape the future of LRHA services and ensures we’re able to provide you with the support you need. The ‘Big Door Knock’ is about collaboration, welfare, and empowering residents.

We’re here for you!

The ‘Big Door Knock’ is more than just a visit—it’s about strengthening relationships, ensuring our information is accurate, and prioritising your welfare. Whether it’s addressing challenges or celebrating successes, we’re here to listen, support, and work together.