All social housing landlords will prioritise repairs and maintenance in tenants’ homes based on seriousness and allocate different timescales to making things right. Generally they will have three categories.
When determining response times, the landlord should take into account the specific circumstances of the household, for example whether there are young children, elderly people or occupants with a disability.
Only emergency works will be carried out outside normal working hours. Some emergency repairs may have to be temporarily resolved or made safe until the following day, for example securing a property at night.
|To be responded to within 24 hours
Any disrepair that causes an immediate threat to the safety, security or health and safety of occupants or members of the public.
|To be responded to within 7 working days (unless estimates or tenders are required)
Any disrepair that is causing serious inconvenience to the occupants or likely to cause further problems to the property.
|To be responded to within 56 working days
Any disrepair that is not urgent or an emergency.
Some circumstances may vary the response time upon assessment and be categorised as planned maintenance.
The Zoning Procedure
The visits to our developments to undertake repairs are planned using a zoning system, which splits the County into four quarters.
The two sections in the North are covered by our directly employed Property Maintenance Service Operative Terry Jollands. The two sections in the South are covered by a second directly employed operative.
The aim is to visit the larger development at least once per month and to complete as many repairs as possible during the visit by spending the whole day on site.
We encourage any residents to approach the PMS Operative