Useful Information

Below are useful documents that are available to download. The Association’s Approved Policies are available upon request, please email

General Information

Annual Report 2019/20

Annual Review 2019/20

Anti-Bribery and Corruption Policy May 2019

Calendar 2021

Whistleblowing Policy May 2019



Tenant Information

Complaint Policy September 2020

Complaint Procedure Flowchart September 2020

Customer Services Standards 2019

Mutual Exchange document November 2020

Property Condition & Letting Standard 2019

Tenant Engagement Policy

Tenants Handbook

Vermin Agreement





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