Making Every Contact Count

“Lincs Rural proudly sets out to deliver a highly personal service to each household, which makes the most of the advantages offered by their small size, although there are also plenty of challenges that arise from being a small organisation.”

The National Housing Federation launched a new report which outlines how social landlords can make every contact with their residents count. It shows how social landlords are making the most of every engagement with their residents to drive positive change to the condition of their homes, services and health and wellbeing.

The report, “Making Every Contact Count”, forms part of the NHF’s work supporting housing associations to implement the recommendations of the Better Social Housing Review (BSHR), an independent review commissioned by the NHF and Chartered Institute of Housing into the quality of social housing.

LRHA are the smallest housing provider to take part in this report.

Read the full report Here

Request a call back