Operations Committee Resident Member

£1K p.a.

We’re looking for a passionate and forward-thinking resident who is ready to embrace their next challenge and join the Lincolnshire Rural Housing Operations Committee.

About LRHA

We’re a vibrant organisation with an amazing culture. We were formed in 1986; and are a general needs housing provider. We own and manage 426 properties. We’re a specialist organisation providing high quality affordable housing in the smaller rural communities throughout Lincolnshire, parts of Rutland, Kings Lynn, and West Norfolk.

We fulfil a vital role in sustaining small and dispersed rural communities by providing high quality and affordable homes for rural people in need. We’re all about the resident, and our service doesn’t stop once the keys are in the door.

As early adopters of the National Housing Federation’s Together with Tenants Charter, LRHA have made a commitment to strengthen our relationship with residents and deliver safe, decent, and affordable homes.

Through Together with Tenants, we’ve looked at how we can embed a culture across our organisation that values the voice and experience of residents and strengthens the relationship between residents and LRHA.

We’re on an incredible journey, but we cannot do it alone. You’ll join the talented team of fellow Committee members and energetic leadership team.

Are you interested yet?

The Purpose of the Operations Committee

The Committee will provide support and assurance to the Board that services provided by LRHA are resident focused, achieve the appropriate standards of performance and are continuously improving, acting within its delegated authority in:

• Contributing to LRHA’s policies and priorities.
• Leading on the development of service standards, ensuring that these reflect the needs and preferences of residents.
• Scrutinising service performance.
• Undertaking service quality audits and inspections.
• Providing input on how LRHA communicates with residents.

What you’ll bring to our Operations’ Committee?

You’ll be a trusted voice and a team player. You’ll apply your knowledge and experience to a variety of situations including:

• Recommending and/or approving, where authority has been delegated, policies relating to housing services; maintenance policies; resident involvement, scrutiny, and social value; and ICT and oversee the ICT strategy.
• Monitoring operational performance against agreed key indicators.
• Monitoring progress of the asset management plan against agreed key indicators.
• Monitor the implementation of the resident involvement strategy and social value strategy.
• Approve the appointment/use of contractors and consultants.

By providing clear, succinct, and objective guidance, you’ll drive organisational performance and ensure that we stay compliant with all our operational legal and regulatory obligations.

Do you as one of our residents share our passion for making a positive difference in people’s lives; understand our vision, have empathy with our  mission and values and can work collaboratively in a team? Then we sound like a perfect match and we would like to hear from you.

Previous experience on a committee is not essential as full training will be provided.

This role requires a time commitment that will vary, on average 12 days per annum approx.

LRHA is committed to diversity and equality of opportunity in all aspects of our work. We strive to be an inclusive employer and to be recognised by our staff team and customers as an organisation where everyone feels valued, included, and empowered.

We encourage applications from people of all backgrounds.

What you will get in return

You’ll be influential in implementing service delivery improvement measures at LRHA and helping to develop a new Resident Engagement Strategy outlining our commitment for residents to get involved and influence our operational services to maintain continual service improvements in the areas that matter most.

You can use this membership to receive training, amongst other prospects to learn more about effective governance and fully understand what residents can expect from their social landlord in terms of good governance.

You will receive a comprehensive and supportive induction and on-boarding process.

You’ll support people connected to rural communities and in need of a home, through the provision and maintenance of affordable and sustainable homes for life. We believe safe and secure housing is a fundamental right.

This role is remunerated. You will be paid £1,000 per annum, in addition, reasonable expenses will be reimbursed.

So, now you’re really interested?

If you would like an informal discussion about the role, please contact Rachael Fullwood our Chief Executive on 01790 754219.

Please submit your application with a supporting statement to the Resident Engagement Manager katie@lrha.co.uk

Closing date: 30^th September 2022

Interview dates to be confirmed at a mutually convenient time.