Warm Home Discount Scheme

For winter 2016 to 2017, you could get £140 off your electricity bill through the Warm Home Discount Scheme.

The money isn’t paid to you – it’s a one-off discount on your electricity bill between October and April.

You qualify for the discount if on 09 July 2017 all of the following applied:

Your electricity supplier was part of the scheme

Your name (or your partner’s) was on the bill

You were getting the Guarantee Credit element of pension credit (even if you get Savings Credit as well)

If you don’t qualify

You may be able to apply directly to your electricity supplier for help if you don’t get the Guarantee Credit element of Pension Credit but:

You’re on a low income.

You get certain means-tested benefits

Check with your supplier to see if you’re eligible and how to apply.

When Switching it is important to remember to take into account Warm Home Discount:

The Warm Home Discount Scheme (WHD) is funded by the energy suppliers.  It provides direct and indirect financial support to vulnerable energy consumers. The WHD replaced the social tariffs and voluntary arrangements previously offered by energy suppliers.

The WHD scheme separates eligible households into two groups – the ‘Core’ group and the ‘Broader’ group.

The Core Group

Households in the Core Group will automatically receive the discount on their electricity bill without having to take any action.  There may be instances where the Department for Work and Pensions (DWP) issues some consumers with letters advising that they qualify for the WHD Core Group discount, but are unable to automatically process this with their supplier (due to issues such as the incorrect spelling of names on energy accounts).  These consumers should refer to the letter from the DWP and contact their supplier for more information.  Support under the Core Group is targeted at older, poorer pensioner households.  Details about which households qualify for the Core Group discount are on the next page.

Householder qualifies for the 2016-17 Core Group discount if on 12 July 2015 all of the following apply:

  • their supplier was part of the scheme
  • their name (or their partner’s) was on the bill
  • they were getting the Guarantee Credit element of Pension Credit (even if they get Savings Credit as well)The discount for 2016-17 will be £140.

The Broader Group

It is important to bear in mind that there is a cap on the number of households in the Broader Group; therefore some households may not receive the discount even if they meet the supplier’s criteria.  Suppliers will have different qualifying criteria for the Broader Group rebate, therefore, it is possible consumers may not qualify for the Broader Group discount with a new supplier.  For more information contact the supplier directly.  It is important to remember that customers will have to apply each year for the Broader Group element but some suppliers may send reminders to customers to re-apply.

  • Payments will only be made where customers are able to verbally, or where requested, in writing (by providing documentary evidence) confirm that they meet the scheme criteria.
  • If a consumer switches energy supplier they will have to inform their existing and new supplier of the status of the application for the WHD.  Most suppliers will only pay the WHD to existing customers; therefore, if transfer to a new supplier occurs before the discount is due to be paid by the existing supplier it is likely that the rebate will not be received.  A new application to the new supplier would then need to be made.
  • Households who feel they may qualify for the WHD under their supplier’s Broader Group should submit an application directly to their supplier.  Under the WHD scheme, suppliers have discretion over which households fall under their Broader Group criteria.  Some suppliers will also be actively seeking out customers who they feel may qualify for their Broader Group scheme. Each company has its own set of qualifying conditions.
  • Payments to Core Group customers will be made in the winter of 2015-16.  All payments should be made by 31 March 2017.  Suppliers will be able to advise of the date when these will be paid. The DWP will also be writing to all Core Group recipients to confirm that they will receive the discount.

The following suppliers are part of the Warm Home Discount Scheme:


Bristol Energy

British Gas

Co-operative energy

EDF Energy


Equipower (Ebico)

Equigas (Ebico)

Extra Energy

First Utility

GB Energy

Manweb – see ScottishPower

M&S Energy


Our Power


Sainsbury’s Energy – see British Gas

Scottish Gas – see British Gas

Scottish Hydro – see SSE


Southern Electric – see SSE




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