Priority Services Register For Older And disabled People

As the colder months come upon us it is important you know how to get the most from your energy provider.

If you sign up to your supplier’s Priority Services Register (PSR), you can get extra help and support with your energy supply.

Who is eligible to join the Priority Services Register?

Anyone who is vulnerable because of age, chronic illness, disability or personal circumstances. For example, you could apply if you’re:

  • A pensioner
  • Living with children or young people under 18
  • Disabled
  • Chronically ill
  • Blind or partially sighted
  • Deaf or hearing impaired
  • Bedridden.

You could also qualify to join the PSR if your movement is restricted or you have difficulty walking – if you’re in a wheelchair, for example. You might have a long-term or serious illness, a heart condition, arthritic hands, breathing difficulties or speech problems.

You should also apply if you depend on electricity to keep any of these running in your home:

  • Kidney dialysis machine
  • Heart/lung machine
  • Ventilator
  • Nebuliser
  • Oxygen concentrator
  • Apnoea monitor
  • Bath hoist
  • Stair lift.

Can I apply on behalf of someone else?

Yes of course. If you’re a carer for, or a friend or relation of, an energy customer who you believe should be on the Priority Services Register, get in touch to let us know.

They could qualify to be on the Register if they have dementia or learning difficulties, if they’re confused, if they speak very little English (or none), or if they meet any of the criteria in the section above.

Help you can get

If you’re on the PSR, you could get:

  • free advice on being more energy-efficient
  • protection from cold callers with a password protection scheme to keep you safe
  • your meter moved free of charge if it’s hard for you to use or read the meter
  • a free quarterly meter reading if you can’t read your meter
  • bills sent to a relative, carer or friend to help you check them
  • your bills and meter readings in a braille, large print, audio tape, textphone or typetalk if you’re visually impaired
  • advance notice if your supply is going to be interrupted
  • priority reconnection if your supply is interrupted
  • alternative facilities for cooking and heating if your supply is interrupted
  • extra help to use your meter or appliances
  • annual gas safety checks

How to sign up

Contact your supplier to see if you’re eligible to sign up to the PSR. If you have different suppliers for gas and electricity, you’ll need to call them both.

You’ll need to register again if you change your energy supplier.

What do you get?

Supply Interruption Advance Warnings

Your Network Operator will get in touch if your energy supply is going to be interrupted. They’ll help you figure out what to do to stay safe.

Request a call back